Shipping & Returns Policy
Shipments and returns
Packages are generally dispatched within 2 days after receipt of payment and are shipped via courier (signature required) and RD delivery if applicable . Postage to P O Boxes are via NZ Post by track & trace can take longer.
We ship FREIGHT FREE within New Zealand only.
Return shipping due to incorrect size or change of mind is at the customers cost and must be returned within 2 weeks of receipt.
Goods will only be accepted:
- if they have not been worn outside
- are clean and have no marks etc
- are still in original packaging, swing tags intact
- a returned wrapped or in courier bag
Some goods purchased on sale or discounted may not be returned, please check the goods description on the individual items for sale.
If it does not state no returns, then the item can be returned :)
If you would like to swap a size we will send 1 replacement freight free. If that size is also returned then a $7 charge to cover the freight in sending the alternative size, will be deducted from any refund. This is as fair as we can be :)
We will happily refund or exchange goods that are faulty. This does not include normal wear & tear or rough treatment. We will meet the obligations of the Consumers Guarantees Act
Socks Are Not Returnable